FAQ

How do I make a purchase?
Select the product you want, click “Add to Cart” or “Buy Now,” and complete your purchase through our secure checkout.

Do you have a physical store?
No. Looply Market operates exclusively online.

Do you ship to my country?
Yes. Shipping availability will be shown at checkout based on your address.

How long does delivery take?
• Processing: 1 to 3 business days
• Delivery: 5 to 12 business days, depending on location and logistics partners
A tracking code will be provided once your order is dispatched.

Which payment methods are accepted?
We accept major credit and debit cards, PayPal, and digital wallet options depending on the device used.

Can I pay in cash or upon delivery?
No. All payments must be completed online.

Can I modify my order or address?
Orders can only be edited or canceled before processing. After dispatch, no changes are possible. Contact support as soon as possible if you need adjustments.

Can I add more items to an existing order?
No. For additional items, please place a new order.

Where do the products come from?
We work with logistics centers in different regions and ship from the most efficient warehouse based on your location and product availability.

I received only part of my order—why?
Orders containing multiple items may be shipped separately. Each shipment will have its own tracking code.

What is your return and exchange policy?
You have 7 days for dissatisfaction returns and 30 days for defects. The item must be unused and in its original packaging. Refunds are issued after inspection.

What if my delivery is delayed?
Check your tracking information. If the product exceeds the estimated delivery time, contact support so we can investigate with the carrier.

I still need help
Our customer support team is ready to assist you.

support@looplymarket.com